Terms of Service

Last updated: 2026-08-30

These Terms of Service (the "Terms") are a binding agreement between Nordlet ("Nordlet", "we", "us") and the business on whose behalf you create an account or use the service ("you", the "Customer"). By ticking the acceptance box on the sign-in page, by requesting a sign-in link, or by using the service through the application or the API, you accept these Terms, the Privacy Policy and the Data Processing Agreement.

Provider: Nordlet, Republic of Estonia. Contact: info@nordlet.com.

1. Definitions

• Service — the Nordlet cloud accounting platform: the web application at app.nordlet.com, the API at api.nordlet.com, the SDKs, the documentation, and every module they expose (invoicing, purchases, ledger, bank, declarations, payroll, assets, and the rest).
• Account — the user profile identified by an email address that signs in to the Service.
• Company — a workspace inside the Service that holds the accounting records of one legal entity. One Account can belong to several Companies; a Company can have several users.
• Customer Data — all data you or your users enter into the Service, upload to it, or send to it through the API, including accounting records, documents, partner details and bank data.
• Credits — the prepaid balance, in euro, from which usage of the Service is deducted.
• API Key — a secret token issued inside a Company that authorises calls to the API with the scopes assigned to it.

2. Who may use the Service

The Service is designed for businesses and for people acting on behalf of a business (including accountants and developers who act for a client). By accepting these Terms you confirm that you are at least 18 years old, that you have the authority to bind the Customer, and that you are not using the Service as a consumer.

3. Accounts and sign-in

3.1. There are no passwords. You sign in by requesting a one-time link that is emailed to you. The link is valid for 15 minutes and can be used once. Requesting a link for an email address that has no Account creates one.

3.2. Anyone who can read email sent to your address can sign in as you. You must keep that mailbox secure, and you must tell us at info@nordlet.com without delay if you believe someone else has gained access to your Account.

3.3. You can invite other people to a Company and give them roles. You are responsible for everything the people you invite do inside your Companies.

3.4. API Keys are secrets. You are responsible for every request made with an API Key issued in your Company, whether or not you authorised the request. You can revoke a key at any time; do so immediately if a key may have leaked.

4. Trial

4.1. Every new Account starts with a trial of 14 days and €5 of trial Credits. Trial Credits are consumed in the same way as purchased Credits.

4.2. When the trial ends, unused trial Credits are removed. An Account that has not purchased Credits by then is suspended: its data stays in place but the Service returns an error to every request.

4.3. An Account that stays suspended for 30 days after the end of its trial is deleted together with all of its Companies and Customer Data. This deletion is permanent.

5. Prices, Credits and payment

5.1. Prices are published on the pricing page. All prices exclude VAT. VAT is added at checkout according to your country and VAT status; EU businesses with a valid VAT number pay under the reverse-charge mechanism.

5.2. The Service is prepaid. You buy Credits by card or bank payment through Stripe, our payment provider. The minimum purchase is €10. Stripe's own terms apply to the payment transaction.

5.3. Every night the Service deducts that day's usage from your Credits: the daily share of your plan's monthly fee, requests above the volume included in the plan, scanned document pages, storage above the included amount, and €1 per month for each archived Company. Activating a Company from the archive, or restoring one that was deleted within the 10-day grace period before permanent deletion, costs €50.

5.4. When your Credits reach zero, the API returns HTTP 402 to every request until you top up again. Your data is kept while the Account is active.

5.5. Purchased Credits do not expire while your Account is active. Purchased Credits are not refundable, except where the law requires a refund, or where Nordlet terminates these Terms for a reason other than your breach or discontinues the Service, in which case we refund the unused purchased Credits.

5.6. You can see every deduction and every top-up in the billing screen of the application.

5.7. We may change prices. We will announce a price increase at least 30 days in advance by email to the Account owner and on the pricing page. Credits bought before the change keep their euro value.

6. What you may and may not do

6.1. You may use the Service to keep the accounting records of the Companies you are entitled to keep records for, and to build software that integrates with the Service for those Companies.

6.2. You may not:

• use the Service to break any law, including tax, accounting, anti-money-laundering and sanctions rules;
• upload content that infringes someone else's rights or that contains malware;
• attempt to gain access to data of another Customer, to the Service's infrastructure, or to accounts you are not authorised to use;
• probe, scan or test the security of the Service without our prior written consent;
• send request volumes designed to degrade the Service for others, or bypass rate limits;
• resell access to the Service, or offer it as your own product to third parties, without a written agreement with us;
• copy the Service's documentation, chart-of-accounts templates or reference data to build a competing product.

6.3. We may suspend an Account or a Company immediately if we reasonably believe it is used in breach of this section. We will tell you why, unless the law prevents us.

7. Your data and your responsibilities

7.1. Customer Data belongs to you. We claim no ownership of it. You grant us the right to store, process, transmit and display Customer Data only as needed to provide the Service, to keep it secure, and to comply with the law.

7.2. You are responsible for the accuracy, legality and completeness of Customer Data, for having the right to enter it into the Service, and for the accounting decisions taken with it.

7.3. The Service is a tool. It posts entries, calculates VAT, produces reports and generates files according to the rules you configure and the reference data we maintain. It does not give accounting, tax or legal advice, and it does not replace an accountant or auditor. You must check every report, declaration and file before you rely on it or submit it to an authority. Nordlet is not liable for penalties, interest or losses caused by figures you submitted without checking them.

7.4. We keep the reference data in the Service (VAT rates, VAT classifiers, chart-of-accounts templates, thresholds) current with reasonable care, but the law changes and errors are possible. Where the reference data conflicts with the law, the law governs, and you must apply the correct values.

7.5. The Service lets you export your data at any time through the API and the application's export functions. Keep your own copies of anything you need to retain for statutory record-keeping periods.

8. Third-party services

Parts of the Service depend on other providers: Stripe for payments, banks and the bank-feed provider for imported transactions, the configured Peppol access point for e-invoice exchange, an OCR provider for document scanning, and the European Commission's VIES service for VAT number checks. We are not responsible for the availability or the correctness of data those providers return. Where you connect your own bank account or Peppol identifier, you also accept the terms of that provider.

9. Intellectual property

9.1. The Service, its software, design, documentation and reference data are owned by Nordlet or its licensors and are protected by copyright and other intellectual property laws. These Terms grant you a non-exclusive, non-transferable right to use the Service during the term of the agreement. No other rights are granted.

9.2. The SDKs and any code samples published in the documentation may be used and modified in your own software under the licence stated in their repository, or, if none is stated, for the sole purpose of integrating with the Service.

9.3. If you send us suggestions or feedback, we may use them without any obligation to you.

10. Confidentiality

Each party will keep confidential any non-public information it receives from the other under this agreement and will use it only to perform the agreement. This obligation does not cover information that is public, that the receiving party already knew, or that it must disclose by law. It survives termination for five years. Support requests posted on the public issue tracker (see section 12) are public by their nature and are not confidential.

11. Availability

11.1. The uptime commitment for each plan is stated on the pricing page. If the Service fails to meet the commitment of your plan in a calendar month, you may ask, within 30 days after that month, for a service credit equal to the share of that month's plan fee that corresponds to the time the Service was unavailable beyond the commitment. Service credits are added to your Credits and are the sole remedy for unavailability.

11.2. Unavailability caused by your own systems, by a third-party service listed in section 8, by scheduled maintenance announced at least 24 hours in advance, or by events outside our reasonable control does not count against the commitment.

11.3. We may change, add or remove features. If we remove a feature that you rely on and that is material to the Service, we will tell you at least 30 days in advance where reasonably possible.

12. Support

Support is provided through the public issue tracker linked in the footer of the application and the website. Do not post personal data, financial records, API Keys or other confidential information there; use info@nordlet.com for anything confidential. Customers on a Custom plan receive the support described in their order.

13. Data protection

We process personal data contained in Customer Data on your behalf, as your processor, under the Data Processing Agreement, which forms part of these Terms. We process your Account and billing data as a controller, as described in the Privacy Policy.

14. Warranties and disclaimers

14.1. We warrant that we will provide the Service with reasonable skill and care and substantially as described in the documentation.

14.2. Except as stated in 14.1, the Service is provided "as is". We do not warrant that it will be error-free or uninterrupted, that it will meet your particular requirements, or that reports and files it produces are correct for your situation without your review. To the extent the law allows, all other warranties, express or implied, are excluded.

15. Liability

15.1. Neither party is liable to the other for indirect or consequential loss, loss of profit, loss of business, or loss of data that you could have prevented by exporting it as section 7.5 allows.

15.2. Nordlet's total liability under or in connection with this agreement, in any twelve-month period, is limited to the total amount you paid to Nordlet for the Service in that period.

15.3. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, for wilful misconduct or gross negligence, or for anything else that cannot be limited by law.

16. Indemnity

You will defend and compensate Nordlet against claims by third parties that arise from Customer Data, from your breach of section 6, or from your use of the Service in breach of the law.

17. Term and termination

17.1. This agreement starts when you accept it and continues until terminated.

17.2. You can terminate at any time by deleting your Companies in the application and asking us at info@nordlet.com to delete your Account. You can also simply stop using the Service; section 4.3 and section 17.5 then apply.

17.3. We can terminate for convenience with 30 days' written notice by email, and immediately if you materially breach these Terms and do not remedy the breach within 14 days of our notice, if your Account is used in breach of section 6, or if we are required to by law.

17.4. On termination, your right to use the Service ends. Export your data before the end date.

17.5. A deleted Company can be restored for 10 days; after that it is permanently deleted. When an Account is deleted, or 30 days after termination of this agreement, whichever is earlier, we delete all Customer Data of that Account, except data we must keep by law (for example our own invoices to you) and copies in backups, which are overwritten in the ordinary backup cycle.

17.6. Sections 5, 7.3, 9, 10, 15, 16 and 19 survive termination.

18. Changes to these Terms

We may update these Terms. For material changes we will notify the Account owner by email at least 30 days before the change takes effect, and the new version will show a new "Last updated" date. If you do not agree, terminate the agreement before the new Terms take effect. Continued use after that date is acceptance.

19. Governing law and disputes

These Terms are governed by the laws of the Republic of Lithuania. Any dispute that the parties cannot settle by negotiation within 30 days will be resolved by the competent courts of Vilnius, Lithuania. The parties exclude the application of the United Nations Convention on Contracts for the International Sale of Goods.

20. General

• If any provision of these Terms is held invalid, the rest remains in force.
• You may not assign this agreement without our written consent; we may assign it to a successor of the business that operates the Service.
• These Terms, the Privacy Policy, the Data Processing Agreement and the pricing page are the whole agreement between the parties on their subject matter and replace any earlier agreement.
• Notices to you are sent to the email address of your Account. Notices to us are sent to info@nordlet.com.
• These Terms are published in English and Lithuanian. If the two versions differ, the English version governs.